News and Events

Exciting Changes Are Coming!

As we prepare to introduce a new credit card rewards experience, it's time to say goodbye to ScoreCard® Rewards.

Before the transition, make sure you redeem your available points by December 31.

Whether you're dreaming of travel, gift cards, merchandise, or supporting a favorite charity, now is the perfect time to use the rewards you've earned.

Stay tuned—there's more to come!

TruStage Cybersecurity Incident 2026

We want to make you aware of a recent cybersecurity incident involving TruStage, one of our trusted insurance and financial services partners.

On July 11, 2026, TruStage identified unusual activity within its network and immediately activated its incident response procedures. Since then, the company has been working with leading cybersecurity experts, to investigate, contain, and recover from the incident. As part of these efforts, certain TruStage systems were taken offline while they rebuild and validate their technology environment. Read more here: Information on TruStage’s systems outage

At this time:

• TruStage has established a clean, secure technology environment and is making steady progress toward restoring services.

• Some services have already resumed, while others continue to be restored through a phased recovery process.

• The investigation remains ongoing, and TruStage has not concluded whether any member data was compromised. If the investigation determines that personal information was affected, TruStage has stated it will work directly with affected credit unions and members to provide additional guidance.

What You Need to Do

At this time, no action is required from our members. We encourage you to remain vigilant by regularly monitoring your financial accounts and being cautious of unsolicited emails, phone calls, or text messages requesting personal information. If any action becomes necessary, we will notify you promptly with guidance from TruStage.

Need Assistance?

If you have questions regarding your TruStage insurance products, you may contact TruStage Customer Support at 844-958-8910. Please note that while representatives are available to assist, some account-specific functions may remain limited as system restoration continues.

At Priority Credit Union, protecting our members' information is one of our highest priorities. We understand that news like this can be concerning, and we are committed to keeping you informed as additional verified information becomes available.

Thank you for your continued trust and membership.

 “We will strive, daily, to exceed member expectations. To provide a level of service simply not found at other financial institutions. To deliver on this promise, we will leverage our processes and make the investments necessary to provide the reliable financial technology that our community expects. Whenever and however our members need us, we deliver with friendly member service, quality products and competitive deposit and loan rates.”

Priority Credit Union is working diligently to better our services and tools available to our members. Our goal is to provide you with amazing service. While taking care of your banking needs we would like for you to enjoy your encounter so much that it doesn’t feel like a chore or task. With that being said we have decided, as a team, to greatly improve our areas of expertise and increase our knowledge to provide a more valuable interaction when you call us or come to one of our branches.

Our first step is this very website that you are on. We’ve recognized that our old website was outdated and no longer user-friendly. Our new website combines utility and modernization to enhance your experience with every click. We hope you enjoy using it as much as we did creating it, thank you Omnicommander!

Priority Credit Union is also currently certifying several of its employees, with help from CUNA, as professional Financial Counselors and by 2020 hopes to be scheduling appointments. Counseling will be free to all PCU members. We are excited to offer this free service to our members and our employees are looking forward to working with all of you!

Another initiative we are working on is credit union-wide training. Beginning September 4th Priority Credit Union will change its Wednesday operating hours. By separating this time for our employees we can ensure proper training and cohesion, so that we can offer you the best and most consistent experience every time. All branches will open their doors from 10:00 am until 5:00 pm. The Main Office Drive Thru will open at 10:00 am and close at 5:30 pm. You can still use any of our ATM’s or Night Drop locations.

We appreciate your understanding; we believe that the benefits to our membership will far outweigh the inconvenience of being closed a few hours on Wednesday mornings.

Please contact us at prioritycu@prioritycu.org if you have any questions or concerns.

Thank you,

PCU Family