Frequently Asked Questions
What is Priority Credit Union’s Routing Number?
263181423
What is a Credit Union?
A credit union is a not-for-profit cooperative organized to provide financial services to its members. While a credit union may seem similar to a bank when comparing the product and service offerings, it is not all the same. A bank is owned by its stockholders, and these stockholders run the organization so that the bank returns the largest amount of profit back to these stockholders. A credit union differs in that the owners (or stockholders) of a credit union are its members. So, by joining a credit union, you become an owner of the financial institution you do business with.
Are My Funds Secured at PCU?
Determining the $250,000 insurance can become confusing when members have multiple accounts and ownership. You can visit webapps.ncua.gov/ins/ to calculate if your deposits are insured.
How Do I Make a Loan Payment?
Making payments on your loan with PCU is easy! We offer a variety of payment options to let you choose a method that is convenient for you
Securely make a payment online by visiting MessagePay (Please be advised that there will be a $4.99 convenience fee for online payments.)
Through Online Banking, you can use External Transfers to make payments to your Priority Credit Union loan or move funds between your accounts. To get started, you must first enroll the external financial institution/account you would like to use. Once the external account has been approved, you can set up one-time or recurring payments or deposits between that account and your Priority Credit Union account or loan.
Mail a payment to any of our branches and your payment will be processed upon receipt. Remember, don’t send cash through the mail
Make a payment in person by visiting any of our branches
*You may also pay through your bank or credit union with its bill pay service. Set up a recurring payment and have your payments automatically deducted from your savings or checking account. You will need our routing number to set this up. PCU Routing Number: 263181423
What Are Your Hours?
PCU has 5 branches throughout the Central Florida area. The hours of operation vary depending on the location.
Why Did I Not Receive a Statement?
Members with only a Savings Account will not receive a regular statement. If there is no activity on your account other than dividends, you will only receive a statement at year-end. If there is activity on your account, you will receive a statement at month-end.
What Happens When My Account is Dormant?
Dormant accounts will be charged a fee of $10/month.
(An account is considered dormant if, for one year, no withdrawals or deposits, other than credited dividends, have been made to the account. A dormancy fee is charged against the primary share savings only if the share suffixes of the primary share account are dormant. Minor accounts, accounts with balances of $1,000 or more, or accounts with a CD, IRA, Visa, or Loan/Mortgage are not subject to the $10 dormant fee; however, the account is still flagged as dormant.)
What Are Your Terms and Conditions for Mobile Deposit?
Click here to review our Mobile Deposit Capture Terms and Conditions.
How Can I Update My Address?
There are four easy ways to update your Driver’s License with Priority Credit Union.
The first is to update your address by logging into online banking.
From the drop down that appears when you click over your name in the upper right corner, select “Personal Info & Settings”
Then select Personal Information from the list displayed
Online banking will ask you to verify yourself before it allows you to alter your account information. Select to either receive a verification code via text or email verification
Enter your verification code when prompted
The new window will show your current address and contacts, click “Edit Personal Information”
Enter your new address and hit “Update”
The second way is to mail in a signed letter requesting a change of address.
The third way is to send an email requesting a change of address.
The fourth way to update your address is to come into one of our branches and fill out and sign our Change of Address form.
What Are Our Rates and Fees?
How Do I Access My Online Banking Account?
Please click on: Access My Online Banking Account.